Shipping Policy

Lone Star Taxidermy Supply Co.

Last updated: November 3, 2026

Order Processing

We make every effort to process and ship orders as promptly as possible. Processing times may vary depending on product availability, order volume, and whether items require additional preparation or painting.

Please note that order processing time is separate from the shipping transit time provided by the carrier.

Domestic Shipping (United States)

We ship orders throughout the United States using UPS and other available shipping services.

Shipping charges are calculated and displayed at checkout based on the order and destination.

Estimated delivery dates are provided by the shipping carrier and are not guaranteed. Delays due to weather, carrier operations, holidays, or other circumstances beyond our control may occasionally occur.

International Shipping (Canada)

We currently offer international shipping to Canada.

Canadian orders are shipped through UPS. International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, and other charges imposed by Canadian authorities or the shipping carrier.

All applicable customs duties, import taxes, brokerage fees, and additional import-related charges are the responsibility of the customer. These charges are not included in the merchandise price or shipping charges collected at checkout, unless expressly stated otherwise.

Lone Star Taxidermy Supply Co. does not determine or control these charges and cannot guarantee their amount.

Customers are encouraged to familiarize themselves with applicable Canadian import requirements and potential fees before placing an order.

International delivery times may vary due to customs processing and carrier delays.

Customs Documentation

All international shipments are accompanied by appropriate customs documentation describing the contents and declared value of the shipment.

We cannot alter merchandise values, misrepresent package contents, or designate commercial purchases as gifts to avoid customs charges.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address results in additional carrier charges, delivery delays, or a returned shipment, the customer may be responsible for any additional shipping expenses.

Please contact us as soon as possible if you discover an error in your shipping address.

Refused or Undeliverable Shipments

Packages that are refused, unclaimed, or returned due to unpaid customs charges, incorrect addresses, or failed delivery attempts may result in additional shipping or handling expenses.

Original shipping charges are generally nonrefundable once an order has shipped. Any return shipping costs, customs charges, or carrier fees incurred as a result of a refused or undeliverable shipment may be deducted from an otherwise eligible refund, where permitted by applicable law.

Lost or Damaged Shipments

We take care in packaging orders to help ensure that products arrive safely.

If your shipment arrives damaged, please retain the original packaging and contact us promptly with photographs of the damage and packaging so we can assist with the carrier's claims process.

If a package appears to be lost or significantly delayed, please contact us so we can help investigate the shipment with the carrier.

Questions About Shipping

If you have questions about shipping rates, international orders, delivery issues, or shipping-related charges, please contact Lone Star Taxidermy Supply Co. before placing your order.

We appreciate your business and will do our best to ensure your order reaches you safely and efficiently.